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Abandon rate

If i recieve 280 calls against a forecast of 400 and only answer 170, what is my % abandon rate and how do i work it out? thanks nick
Question asked by: nick1989

Asked on: 21 Nov 2009

If you answer 170 of 280 calls, then that means that you are answering 17/28 calls, which in percentage terms is 17/28 x 100 = 60.7%, therefore your abandon rate is 100 - 60.7 or essentially 39%.
By: knowitall
Replied at: 22 Nov 2009
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