Can I Get A Refund If An Online Purchase Is Faulty?
| Computing : Online Security Yes, you are entitled to a refund under your rights if you are given a good or goods that is faulty and not fit for purpose. What you need to do is return it as soon as possible. You need to include a receipt or proof of purchase of some form of course so that they know where and when you bought it. If you have no receipt or proof of purchase then it will be very hard to get your money back. Note that you will have the option of a refund or a replacement you do not have to accept a replacement, just as long as you have returned the goods within reasonable time.
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