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How To Win Business On The Phone

Career : Career Techniques

Telephone skills are essential these days for the majority of business roles, and of course particularly in sales. Here are some tips:

- where possible, always answer calls within 3 rings

- SMILE whilst talking on the phone - it may seem strange, but this make you sound friendlier and warmer to the person at the other end, and get them to buy into your conversation

- speak clearly and slightly more slowly than you would person to person

- always remain polite

- If you have voicemail messages, always try and reply within a day if you can


By: Stephen

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