Business Success - Answer Your Calls
| Career : Career Development If you have your own business, or are responsible for customer service at your company, then you must make sure that phones are answered, and quickly. If you have ever phoned up a company then you will know how frustrating it can be when the phone rings and rings, only to go through to answerphone or simply ring out. You should ensure that there is always reasonable cover for phone calls - if one person goes on a break then make sure someone else can cover! As a rule always try to answer a phone within about 6 or 7 rings. After that the customer might give up and a potential valuable contact point has been lost.
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